Skip to main content
A Cast Member and 5 students stand in front of Sleeping Beauty Castle in Disneyland Park
This program requires registration before ticket package purchase.

Discover the principles that Disney leaders use to create an inclusive environment where all Cast Members are valued.


In this course participants explore the importance of Disney’s 5 Keys of Excellence that guide Disney Cast Members in everything they do. Participants will be challenged through a variety of experiences focusing on effective communication and critical thinking. Through hands-on learning and problem-solving scenarios, participants will experience the real-world application of these principles as they interact with Disney leaders and discover their own personal leadership style.

Key Learning Objectives

After completing this workshop, participants will be able to:

  • Discuss the importance of diversity when assembling a team
  • Understand the value of a positive attitude when faced with any challenge
  • Describe Disney’s 5 Keys of Excellence and how these impact a large organization’s ability to quickly solve problems
  • Describe and analyze the relationship between Cast Excellence, Guest Satisfaction and Business Results
  • Engage with various partners to problem-solve through collaboration
  • Understand their personal leadership skills and their own leadership style

Additional information

  • Recommended for High School and College Students
  • Content can be adapted for Middle School students
  • Minimum of 15 students required per organized group to participate in this experience

Pricing Information

  • For 2023 Walt Disney World Resort pricing information, click here
  • For 2024 Walt Disney World Resort pricing information, click here
  • For Disneyland Resort pricing information, click here