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A male Cast Member wearing a mask talks with a teen girl wearing a polka dot mask and a teen boy wearing a tie dye mask in front of Spaceship Earth at Epcot
This program requires registration before ticket package purchase.

Discover the principles that Disney leaders use to create an inclusive environment where all Cast Members are valued.

Overview

In this course participants explore the importance of Disney’s 5 Keys of Excellence that guide Disney Cast Members in everything they do. Participants will be challenged through a variety of experiences focusing on effective communication and critical thinking. Through hands-on learning and problem-solving scenarios, participants will experience the real-world application of these principles as they interact with Disney leaders and discover their own personal leadership style.

Key Learning Opportunities

During this experience, participants will:

  • Discuss the importance of diversity when assembling a team
  • Understand the value of a positive attitude when faced with any challenge
  • Describe Disney’s 5 Keys of Excellence and how these impact a large organization’s ability to quickly solve problems
  • Describe and analyze the relationship between Cast Excellence, Guest Satisfaction and Business Results
  • Engage with various partners to problem-solve through collaboration
  • Understand their personal leadership skills and their own leadership style

Additional information

  • Available for Grade 6, Middle School, High School and College students