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A female Disney Cast Member leads 3 teenage students through a Polynesian themed lobby
This program requires registration before ticket package purchase.

Discover Walt Disney’s principles of hospitality and how his legacy of service excellence contributes to Guest satisfaction and loyalty.

For groups of 10 or more.

  • Walt Disney World, Florida
  • Year-Round

Program Overview

In this field study, students dive into Walt Disney’s ideas of hospitality where they discover how a purposefully created culture contributes to lifelong memories and service excellence.

Key Learning Points

After completing Fundamentals of Hospitality, participants will be able to:

  • Define the term “hospitality”
  • Summarize Walt Disney’s hospitality principles
  • Understand the relevance of Guests’ intent to return, and explore how it can be driven by the front desk operation
  • Summarize the benefits of training in achieving service excellence
  • Apply The Four Keys Basics in making decisions and establishing priorities—both at work and at school
  • Define the term “concierge”
  • Define and provide examples of “soft skills” and “hard skills”
  • Learn about the 4 general categories of recreation—entertainment, attractions, spectator sports and participatory events
  • Understand the importance of housekeeping as part of the arrival experience and the intent to return
  • Summarize key factors for ongoing success in the hospitality industry

All programs subject to availability. Program content, times, attractions and locations subject to change due to inclement weather, availability or group dynamics. Students must meet minimum age/grade requirements.


Plan Your Trip

Location: Disney's Polynesian Village Resort
Program Length: 1.5 to 2.0 hours
Program Grade Range: Grades 8th through 12th

Below are 6 easy steps for planning your Disney Youth Education Series visit to Walt Disney World® Resort.

  1. Select the program(s) that best suits your group.
  2. Disney Youth Education Series programs are available year-round. While we will work diligently to accommodate your request, we ask that you identify an alternate program date in case programming is not available on your preferred date.
  3. Submit a Program Request Form. Programs are available on a first-come, first-served basis. Early registration is encouraged to ensure availability of your chosen program.
  4. Upon receipt of confirmation from the Disney Youth Programs team, you may purchase your value-priced group theme park Ticket Packages, which include your first Disney Youth Education Series program. Ask your Disney Youth Representative about adding additional programs during your visit to maximize your experience.
  5. You can also purchase tickets that include other Disney parks or events, including: Disney's Blizzard Beach Water Park, Disney's Typhoon Lagoon Water Park, Winter Summerland Miniature Golf, Fantasia Gardens and Fairways Miniature Golf, and ESPN Wide World of Sports Complex.
  6. Be sure to request information on food and beverage options and convenient Disney on-site group hotel accommodations.

Additional Guests

Additional Guests are the perfect way to share the wonder and magic of your Walt Disney World Resort visit. Students, friends and family can each enjoy their own special kind of Disney fun with the same great value-priced Disney Youth Education Series ticket packages!* The number of Group Leaders and additional Guests (i.e. chaperones, parents, siblings, etc.) may not exceed the number of students.

Please note: The Disney Youth Education Series Additional Guest ticket package does not include participation in the Disney Youth Education Series program.

Additional Information

Disney Youth Representatives can guide you in choosing the programs that best suit your group, plan your food and beverage options and book your Disney Resort accommodations at special group rates.

*A minimum of 10 students is required and a maximum of one (1) adult may attend the program per ever five (5) students. A minimum of 1 adult per 15 students must attend the program.

Theme park admission is required and all participants must purchase a Disney Youth Education Series ticket package to attend any Disney Youth Education Series program. Use of an admission ticket is required for entrance into the park on the date of your program. Tickets are valid for 7 days prior to your arrival date and after departure date. Annual Passes, complimentary admission and regular front-gate admission cannot be applied to the cost of a program.

All programs subject to availability. Program content, times, attractions and locations subject to change due to inclement weather, availability or group dynamics. Students must meet minimum age/grade requirements.


Use the downloadable materials below to share the objective and key learning points of this program with other teachers, administrators and parents. Also, refer to these materials for support in writing grant applications.

Download the Program Description Sheet

The program description sheet provides an overview of the experience and the key learning points of the program.

Update to our Terms of Use

Please review our Terms of Use, which changed on May 24, 2024.